Healthcare professional needs to fill up the form (Register New Account) in the account section and one of the customer care executive will contact you shortly.

Items must meet the following conditions for returns: 1. Products must be in original packaging. 2. There must be no sign of use such as scratches, marks, tears, or use on the tires 3. All parts and accessories must be included and in original packaging 4. Need the receipt or proof of purchase.

To initiate the RETURN PROCESS you must fill out the Return Merchandise Authorization form (RMA form is available in return policy) and obtain a RMA number. (Read return policy)

Because of health regulations and other reasons, several types of goods are exempt from being returned. 1.Special or custom orders, pillows, braces, and all support garments are worn next to the skin cannot be returned. 2.We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 3.We can not accept any returns from the following categories: -Compression Stockings Support & Braces -Bedding Accessories including core pillow -Medi Beads Heating Pads for hygiene issues -Theratherm Moist Heat Pads -Cold Therapy products -TENS and Like Units -Bathroom Safety Equipment -Special/Custom Order Items - products that are not in-stock and have to be ordered under the customer's request -DVDs and CDs -Personal Massagers and Vibrators -Closeout/Clearance/Deal items cannot be refunded or returned -Any items marked as non-returnable on the product page -Items that are not in original packaging Opened or used products -Items that have been removed from their original packaging, assembled, or modified -An Item that has been exposed to pet hair, smoke, or perfume cannot be returned.